Terms & Shipping

Packaging

I will ship loose products double-packed, in a food safe bag like most bulk herbs and herbal teas come in, zip-locked and heat-sealed, in a good envelope. Air-tight, safe and secure. You can always transfer them to a food grade glass jar or such when you get them, if that’s more convenient for you to use at home. Other products that are in bottles or packs are already sealed as you would expect.

Shipping

I’ll ship first class to Ireland and the UK.

If you want to collect your order and avoid shipping costs, then choose that option in the shopping cart or checkout.

I’ll ship to international destinations also. Contact me for a price on shipping outside UK/Ireland.

Note: If you are ordering from outside the UK, I will provide proof of postage, but cannot take responsibility for any losses that occur after postage due to the mail companies. I can get you a price for “compensation against loss cover”. If you are not comfortable with this, don’t order.

For pricing purposes, we have divided the world into zones:

Postage areas

Map indicates geographical zones (please note Singapore is in World Zone 2). Please see tables below for zones by country.

United Kingdom

This zone comprises of England, Scotland, Wales and Northern Ireland.

Europe

This zone comprises the following countries:

Albania     Denmark (EU)     Kyrgyzstan     Russia
Andorra     Estonia (EU)     Latvia (EU)     San Marino
Armenia     Faroe Islands     Liechtenstein     Serbia
Austria (EU)     Finland (EU)     Lithuania (EU)     Slovakia (EU)
Azerbaijan     France (EU)     Luxembourg (EU)     Slovenia (EU)
Azores (EU)     Georgia     Macedonia     Spain (EU)
Balearic Islands (EU)     Germany (EU)     Madeira (EU)     Sweden (EU)
Belarus     Gibraltar (EU)     Malta (EU)     Switzerland
Belgium (EU)     Greece (EU)     Moldova     Tajikistan
Bosnia Herzegovina     Greenland     Monaco (EU)     Turkey
Bulgaria (EU)     Hungary (EU)     Montenegro     Turkmenistan
Canary Islands     Iceland     Netherlands (EU)     Ukraine
Corsica (EU)     Irish Republic (EU)     Norway     Uzbekistan
Croatia (EU)     Italy (EU)     Poland (EU)     Vatican City State
Cyprus (EU)     Kazakhstan     Portugal (EU)
Czech Republic (EU)     Kosovo     Romania (EU)

World Zone 1

Covers all countries, not defined as being in Europe or World Zone 2.

World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2

This zone covers the following territories:

Australia     Belau     British Indian Ocean Territory     Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean)     Cocos Islands     Cook Island     Coral Sea Island
Fiji     French Polynesia     French South Antarctic Territory     Keeling
Kiribati     Macao     Nauru Island     New Caledonia
New Zealand     New Zealand Antarctic Territory     Niue Island     Norfolk Island
Norwegian Antarctic Territory     Papua New Guinea     People’s Democratic Republic of Laos     Pitcairn Island
Republic of Singapore     Solomon Islands     Tahiti     Tokelau Islands
Tonga     Tuvalu     US Samoa     Western Samoa

Note on Returns

For returns, the package must not have been opened, or tampered-with in any way, for a return to be accepted. Returns must be sent by 1st class postage, and will be refunded on receipt of the returned item in resell-able condition. Buyer pays return shipping costs. We advise you to retain a “certificate of postage” in case of loss or damage, they are free from your post office.

 

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.

When accessing the http://www.TheHealingHerb.co.uk website, we will learn certain information about you during your visit.

Similar to other commercial websites, our website utilises a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about the services which we provide to you, and in relation to management of your account.

We will maintain the information you send via e-mail in accordance with applicable UK law.

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all e-mail sent from our organisation will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

www.TheHealingHerb.co.uk may contain links to many other websites. we cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by do not constitute an endorsement by or any of its employees of the sponsors of these sites or the products or information presented therein.

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from TheHealingHerb.co.uk

You must not:

  • Republish material from our website without prior written consent.
  • Sell or rent material from our website.
  • Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
  • Redistribute any content from our website, including onto another website.

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else”s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

Derek Carroll is not responsible for any of the opinions or comments posted on http://www.TheHealingHerb.co.uk. It is not a forum for testimonials, however, it provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of TheHealingHerb.co.uk, who do not share the opinions, views or commentary of any testimonials on www.TheHealingHerb.co.uk – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

We may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

TheHealingHerb.co.uk makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.